Полное описание

Service Design and Delivery : сборник / edited by Mairi Macintyre, Glenn Parry, Jannis Angelis. ; editor.: M. Macintyre [et al.]. - Boston, MA : Springer, 2011. - on-line. - (Service Science: Research and Innovations in the Service Economy). - URL: http://dx.doi.org/10.1007/978-1-4419-8321-3. - Загл. с экрана. - ISBN 978-1-4419-8321-3. - Текст : электронный.
Содержание:
Understanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served?

ГРНТИ	УДК
50.01.75	338.46:004

Рубрики:
computer science
management
operations research
decision making
information technology
business -- Data processing.
management information systems
computer Science
management of Computing and Information Systems
management
operation Research/Decision Theory
iT in Business

Аннотация: Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Доп. точки доступа:
Macintyre, M.\editor.\
Parry, G.\editor.\
Angelis, J.\editor.\

http://dx.doi.org/10.1007/978-1-4419-8321-3

Держатели документа:
Государственная публичная научно-техническая библиотека России : 123298, г. Москва, ул. 3-я Хорошевская, д. 17 (Шифр в БД-источнике (KATBW): -126509272)

Шифр в сводном ЭК: 4e966a867e9f851e428c8177ab299120

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